HOW LONG IS THE DELIVERY TIME?
Answer: As a rule, we send ordered goods within 24 hours unless otherwise stated in the delivery information on the product description. Sometimes it happens that a product runs out of stock before we have had time to update. In that case, hear from you if you have not heard anything from us!
DO I GET AN ORDER CONFIRMATION?
Answer: We always send an order confirmation to the specified email address, this is done automatically. Sometimes, however, the email address is misspelled, we have no system to detect this. Sometimes this order confirmation also ends up in the spam, as it is an automatically generated email, so feel free to take a look there first and foremost. If you do not have it, send us an email at [email protected] with the name (Before and after) of the person on whom the order was placed.
WHAT ARE THE SHIPPING COSTS?
Answer: SEK 49 including VAT. For purchases over SEK 799, shipping is free / included.
WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?
Answer: We offer payment via Klarna checkout (Invoice and debit card) as well as Swish and Paypal Checkout
WHERE IS MY PACKAGE?
Answer: Feel free to look in the spam where the tracking link can end up when it is sent as an automatic email.
HOW CAN I CONTACT YOU?
Answer: Via email [email protected] or via contact form. We respond within 48 hours.
CAN I CANCEL MY ORDER?
We process your order as soon as we receive it, so that your goods can be delivered as quickly as possible, even if the goods are not in stock (by pre-order), we can not guarantee that we will have time to cancel your order with the manufacturer. Get in touch with us as soon as possible at [email protected] and we will get back to you with a message.
I HAVE RECEIVED A DAMAGED PACKAGE, WHAT DO I DO?
Answer: Visible shipping damage on a package is reported directly to the carrier / agent. Please inform the postal agent or distribution agent that the package is damaged so that the damage is noted on the delivery note and registered in the carrier's system. Then contact us at [email protected] and send a photo of the damaged item and damaged packaging
As children's safety is our common main focus, consumers should never assemble or use defective goods before obtaining approval for this. We therefore ask you to wait with assembly / use of the product until we have had time to handle your case. We can not guarantee that a complaint can be approved for assembled goods.
WHAT DO I DO IF I AM NOT SATISFIED WITH MY PRODUCT?
Answer: Contact us at [email protected]. As a customer, you have the right to send the product back to us within 14 days in unopened packaging *. We provide you with a return shipping note on request, the cost of this is paid by you as a customer, however, a maximum of SEK 49 (does not apply to large products such as ball seas and products with home delivery such as play tents, duffel bags, cozy pools, sleeping pools or furniture, where the cost is usually higher ).
* Does not apply to custom-made custom items, which have been tailor-made for you or have a clear personal touch to your wishes (eg ball sea, wallpaper, beds, rabbit doll with name, wall shelf with name, letter lamps, rabbit furniture, house beds or any product containing specially ordered dimensions, colors or adaptations)
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